What’s happening?  On January 1, 2025, Virgin Pulse—the company that powers your wellbeing program—is becoming Personify Health. Because health is personal™.

More specifically, Virgin Pulse and HealthComp have merged to provide the industry’s first and only personalized health platform that provides tailored, holistic, and simplified solutions to engage and empower individuals to lead healthier lives.

What does this mean for you?  Virgin Pulse is not dissolving; so the incentive requirement (earn 25,000 points by Sept. 30, 2025) and ways to earn are remaining the same for our current (2026) wellness incentive period. Your log in information is also remaining the same.

• Seamless transition:  Your account history and programs, activities and features you already know and love will continue to be available – now with a new vibrant look.
• Easy app update:  If you have automatic updates selected on your phone, you should already have the new Personify Health app. If you do not have automatic updates selected, you will need to download the new app (Personify Health) from your app store. Your username and password are the same.
• New web and customer support address(es):
  • Web Platform: app.personifyhealth.com
  • Customer Support Email: [email protected]
  • Phone Number (same): 877-278-5241 or 855-924-1768
  • New Employee Registration: join.personifyhealth.com/cityoftacoma

Thank you! We continue to be impressed by your dedication and passion for wellness. As you know, the health and happiness of our employees is crucial to the success of our organization. We cannot have one without the other. By continuing our focus towards improving our wellbeing as an organization, we can collectively enrich our lives both personally and professionally.